Cancellation and Refund Policy

• Our service does not provide cancellations.
• Great news! We have a 2-day return policy that gives you a credit note instead of a refund.
• Customers are accountable for the return shipping expenses, which will be subtracted from the credit note value.
Don’t forget to notify us of any missing or damaged items within 24 hours of delivery.
To be eligible for a return:
• A return request must be submitted within 2 days of receiving the item.
• Ensure all tags are attached, and the items are in brand-new condition.
• The original invoice, packaging, and tags must remain intact.
• The product should be free of blemishes or defects.
Please ensure that the product’s decorations are in good condition.
Returns may not be possible if:
o The return request is made after the specified time frame.
o Any items that were originally included in the shipment are now missing.
o Damage is caused by misuse of the product.
o Items that have been opened or used, unless damaged upon receipt.
o Free gift items must be returned with the original purchase.
o Sale items or those bought with a credit note are non-returnable.
o Items sent back without prior return authorization.

Refund Policy

• We reserve the right to refuse the return of the product if Smara determines that it does not meet any of the specified criteria.
Our service does not provide cancellations SMARA JEWELLERY will sent credit note instead of a refund on mail within 1day once we received request.
• We do not provide refunds, but in case a product is defective due to manufacturing or shipping issues, we will replace it for you. Please reach out to us within 24 hours of receiving the item.
• If you intend to exchange a product, please note that this offer is only valid for 3 days after delivery. Ensure that the item is returned in the same condition as you received it.
• Items can be exchanged if they are new, unopened, and in their original packaging and with tags attached. A fee of Rs.150 will be charged for reverse logistics and handling exchanges. For more details on exchanges, feel free to reach out to us via WhatsApp.

For additional details on exchanges and returns, feel free to reach out to us via email at jewels@smarajewellery.com or contact us on WhatsApp at +918274916291.